Settled Housing Support

About the service
Settled Housing Support works to ensure that tenancies are suitable and meet the needs, preferences and wishes of the service user.

Settled Housing Support promotes the independence of its service users, underpinned by a strength-based approach that positive change is always possible and to improve relationships, social connections and health and wellbeing. Service Users are supported to identify goals, and develop knowledge, strengths and skills needed to achieve them. Furthermore, the service supports individuals in increasing self-esteem, confidence, and integration with their local community. Planning person-centred, realistic, and achievable goals will contribute to the long-term sustainment of their tenancy.  

Our services include:

  • Accessing & Managing Benefits; Creating claims & support with commitments

  • Budgeting; Financial planning, signposting to debt support agencies, creating & attending financial appointments, support with planning & managing food shopping

  • Community Integration

  • Management of the Tenancy: Correspondence, bill management, development of life skills etc

  • Access & Referrals to Health & Wellbeing Services

  • Encouragement in engagement with professional agencies, if applicable

  • Support with Isolation

  • Support in securing household goods

  • Signposting to relevant internal and external services

    How we help

The service works to ensure tenancies are suitable and meet the needs, preferences and wishes of the client. The service understands that all Service User needs must be met for them to have success at managing a tenancy this includes utilising a harm-reduction approach that attempts to stabilise and reduce complex issues that may contribute towards their homelessness risk. Adopting this approach and supporting individuals with their requirements increase tenancy sustainment.

1.     We will end homelessness by embedding a person-centred approach across our services.

2.     We will end homelessness by preventing it from happening to people in the first place.

3.     We will end homelessness by prioritising settled housing for all.

4.     We will end homelessness by joining up planning and resources.

Who we help
The service is available to people aged 16 years old and over who typically:

  • Are homeless or at risk of homelessness

  • Being assisted by one of our other services (e.g. Ending Violence and Abuse Aberdeen)

  • Struggling to access property in preferred areas

  • Experiencing issues such as in work poverty, overcrowding and struggling to access suitable accommodation

  • May have had trouble in the past gaining or sustaining a mainstream tenancy.

How the service is accessed

Referrals can be made by or for anyone over the age of 16 through self-referral or referral from professionals, agencies or partners.

External organisations wishing to submit a referral should request a referral form, we ask for explicit consent from the individual before a referral can be accepted.

Please email shsreferrals@weareac.org to access support.