Complaints Procedure

We know there may be times when we do not meet our own high standards. In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation.

How to make a complaint

We take complaints very seriously and treat them as an opportunity to develop. This is why we're always very grateful to hear from people willing to take the time to help us improve.

Please click below to view our complaints procedure.

You can make a complaint:

  • Verbally or In Person: by contacting the Manager of the relevant service. If you’re not sure how to, you can reach them through our Corporate Services Team by calling 0300 303 0903 option 1

  • In writing: either by writing to us at our registered address, emailing us or by completing the web form on this page.

We will deal with complaints made in line with our Complaints Policy.

Depending on the nature of your complaint, you may also have a right to raise your complaint directly with one or more regulator. Further advice can be sought from both the Care Inspectorate and the Office of the Scottish Charity Regulator (“OSCR”).

We treat all comments and complaints as an opportunity to improve. We are happy to acknowledge the mistakes that we have made, sincerely apologise for them and then try to prevent them from happening again in the future. Thank you for helping us to provide a better service.